We are Worxpertise – a provider of business process services, solutions and technologies.

What we do is driven by 3 words: Execute > Enable > Excel

Our aim is two-fold:

1.	Small to Medium Scale Enterprises (MSME): to enable them to perform to their full potential in terms of sustained business growth and managing market demand swings.

2.	Large/Global Enterprises: niche services - e.g. Sales/Demand Seasonality Spike Management; Speech-2-Text Conversion & Propensity Analytics; High Volume Order Processing etc. 

Bi-furcated focus logic: 

a.	Most MSMEs often lack adequately skilled resources or technologies in some specialized, but critical areas for driving sustainable business growth and managing the challenges from sudden market swings.

b.	As a relatively new and small player we have deliberately focused on highly targeted offerings for Large Enterprises that address specific business challenges.

A key area of our expertise is maximizing Customer Lifetime Value (CLV) by increasing customer loyalty through consistent delivery of superior customer experience. The 3 major expected business benefits are:

a.	Increased Wallet Share – through repeat/cross purchases 
b.	Enhanced Customer Retention – due to consistent delivery of superior customer experience
Note: (A x B) = CLV
c.	Lower Cost of Customer Acquisition – driven by high loyal customer referrals and word-of-mouth.

Customer Experience, however, is the ultimate outcome of transactions that touches almost every business process and function – that is why our portfolio of services, solutions and technologies span all critical Front/Mid/Back office processes.

So, whether you are considering outsourcing for the first time or you have already outsourced or have no intention of outsourcing – we think it will be still worth your while to talk to us and see how we execute our services & solutions to enable your business to consistently excel.

Business Development

Enterprise Software

Outsourcing

Worxpertise Group

Rajiv Manalal Gupta

Naseem Ahmed Khan

Nishtha Gogoi

Shobhit Khandelwal

Sachin Chauhan

Sonia Thawani

Faheem Rehman

Amandeep Singh

The Operations and Management team at Worxpertise Group is dedicated to optimizing and streamlining business processes to enhance client performance and efficiency. They oversee the implementation of services tailored for both MSMEs and large enterprises, ensuring superior customer experiences through effective execution and continuous improvement initiatives. By focusing on quality assurance, operational excellence, and IT integration, this team plays a vital role in maximizing Customer Lifetime Value while driving business growth and resilience.

Operations and Management

Product Development

Operations and Management

About

Team members

Other teams at Worxpertise Group

Product Development