Charles New

Charles New is an experienced IT professional with a focus on end-user technology and support. Currently serving as an End User Technology Engineer and IT Support Level 3 at WOW! Internet, Cable & Phone since April 2016, Charles specializes in desktop support, LAN troubleshooting, device imaging, and hardware repair. Prior to this role, Charles held positions as a Support Specialist at Sarcom, where responsibilities included training new associates and troubleshooting technical issues, and as a Supervisor at Teleperformance, where efforts concentrated on customer inquiries and data management. Earlier experience at Pier 1 Imports involved training on systems and enhancing productivity through process development. Charles New holds a Bachelor of Applied Science in Information System Security and an Associate of Science in Information Systems Administration from ITT Technical Institute.