Darzell Bates

Darzell Bates is an experienced professional in the telecommunications industry, currently serving as a Product Assurance Manager at WOW! Internet, Cable & Phone since July 2014. In this role, Darzell addresses customer concerns and process improvements for business services while collaborating with engineering and sales teams. Prior experience includes positions at U.S. Cellular as a Senior NNOC Technician, where Darzell provided Tier II support, and at Southwestern Bell Corporation Long Distance as a Network Services Manager, managing remote network operations and coordinating vendor activities. Darzell began their career as a Private Line Network Maintenance Engineer at MCI-Worldcomm, focusing on network installation and maintenance. Educational qualifications include a Master's Degree in Project Management from Keller Graduate School of Management of DeVry University and a Bachelor's Degree in Telecommunications Management from DeVry University.