Nancy Booker

Nancy Booker currently serves as a Business Specialist at WOW! Internet, Cable & Phone, focusing on seamless account resolutions while ensuring adherence to policies and confidentiality standards, including HIPAA regulations. Prior to this role, Nancy spent nearly 14 years at Teleperformance, where responsibilities included serving as a Team Supervisor, streamlining customer journeys across various platforms, and developing operational policies for improved efficiency. Earlier experience as a Customer Service Representative and Intake Coordinator involved providing exceptional support to clients and ensuring access to necessary resources in compliance with HIPAA guidelines.