Rob Poach has an extensive background in IT and technical support roles, with a strong focus on customer success. Rob has held various leadership positions in companies such as Wowza, IVCi, and JVN Systems Inc. Rob's experience includes managing global support teams, implementing customer feedback tools, and creating SLA-based service catalogs. With their technical expertise and leadership skills, Rob has consistently demonstrated a commitment to improving the customer experience and ensuring the success of their teams.
January, 2021 - present
January, 2018
January, 2016
August, 2015