Helen Venables is a seasoned technical support professional with extensive experience in customer service and quality assurance across various companies. Currently serving as a Technical Support Shift Lead and Senior Technical Support Engineer at WP Engine since August 2019, Helen specializes in providing timely and accurate support while managing Tier 1 and Tier 2 inquiries through Zendesk. Prior roles include Remote Happiness Engineer at Flywheel and QA Test Engineer at ZPG Plc, where responsibilities included testing a flagship SAAS platform and collaborating on feature and bug testing using Jira and Confluence. Earlier career highlights feature roles as Product Release Coordinator, QA, and Support Team Leader at The Property Software Group, directing software releases, ensuring QA processes were met, and leading a team to provide exceptional customer support. Helen's educational background includes attending Helston School.
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