Jeffrey Clay Youngkin

Jeffrey Clay Youngkin is a seasoned professional with extensive experience in customer experience operations, currently serving as a Senior Customer Experience Operations Specialist at WP Engine since December 2015. As a Gainsight Administrator, Jeffrey specializes in configuring and optimizing the Gainsight platform to enhance customer success operations. Prior roles include implementing customer onboarding processes as an Onboarding Project Manager, providing Level 2 technical support, and training technical support staff. Jeffrey's career began at Thundercloud Subs, where responsibilities included managing store operations and employee scheduling. Educational background includes an Associate's Degree in Advanced Music Production from The Recording Conservatory of Austin and a high school diploma from Westlake High School.