Anfi Fredericka Espinoza

Fredericka Espinoza, ANFI, is an experienced professional with a robust background in quality assurance and customer service within the financial and insurance sectors. Currently serving as a Quality Assurance Specialist at Wright Flood since August 2016, Fredericka analyzes and verifies over 30 flood insurance applications weekly, enhancing operational efficiency through training and process improvements. Previously, as a Flood Specialist, Fredericka maintained a near 100% quality score in underwriting and effectively communicated with over 140 agents and clients weekly. Prior roles include Licensing Services Administrator and Contact Center Analyst at PSCU, where Fredericka supervised client enrollments and managed customer inquiries, as well as positions at Eastern Financial Florida Credit Union and Guaranty Bank. Fredericka holds two Bachelor of Arts degrees in Management from Eckerd College and CLC.