Marcel B. currently serves as a Customer Success Manager at Wrike, having joined the company in May 2021. Marcel B. is recognized as a Presidents Club Winner for 2024 and is focused on guiding clients to maximize platform ROI and enhance user adoption while expanding accounts through strategic partnerships. Prior experience includes roles at CarTrawler from February 2017 to January 2021, where Marcel B. served as a Customer Care Team Manager and Team Lead, emphasizing performance management and coaching to meet key performance indicators. Earlier experience includes a Customer Service Representative position at Dyson and teaching English at Anglia School of English, supporting diverse learners and enhancing their language skills. Marcel B. continues professional development with a degree in Teaching English as a Second or Foreign Language from Dublin School of English.
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