Joy Thompson

Joy Thompson has a diverse work experience spanning various roles and industries. Joy most recently worked as a Course Representative at the University of West London, where they provided support and advice to students. Prior to that, they worked as a Customer Experience Manager for Hugo, where they ensured customer satisfaction by establishing rapport with clients and managing their CRM.

Earlier in their career, Joy held multiple roles at Hugo, including Project Lead & Training Coordinator, Quality Assurance Analyst, and Analyst - Data Annotation. In these positions, they led a team, managed projects, trained data annotators, and contributed to the development of data pipelines.

Joy also has experience as a Co-Founder and Advisor at iVEN Digital, where they were in charge of product management and content creation. Joy worked at Hugo again as a Brand Onboarding/Data Entry Specialist, responsible for updating product descriptions and controlling data analysis processes.

Additionally, Joy worked at Calcon Systems Global Solution as a Partner Owner and Project Experience Manager. Joy gained experience in project and logistics management, team building, process design, risk management, and budgeting.

Earlier in their career, Joy held positions as a Director at iVEN Global Exchange Limited and as a Project Experience Manager at HoneyFountain Consult Limited. Finally, they worked as a Certified Folio Infobase Engineer at Legalpedia Online, where they contributed to the creation of legal software for Nigerian Lawyers.

Overall, Joy Thompson's work experience demonstrates their expertise in customer experience management, project coordination, and data annotation.

Joy Thompson's education history includes the following:

- From 2022 to 2023, Joy attended the University of West London and obtained a Master's degree in International Business.

- From 2006 to 2010, Joy studied at the University of Lagos and earned a Bachelor of Science (B.S.) degree in Business Administration and Management, General.

- In 2004 and 2005, Joy attended Royal Crown Comprehensive and obtained a High School Diploma with a focus on Business/Commerce, General.

- From 1997 to 2003, Joy studied at the African Church Model College and obtained a WASSCE and NECO qualification in Business/Commerce, General.

Additionally, Joy has obtained several certifications, including:

- APM Student from the Association for Project Management in March 2023.

- Fundamentals of Agile Project Management from the Project Management Institute in March 2023.

- Fundamentals of Waterfall Project Management from the Project Management Institute in March 2023.

- Internet of Things Intro from IBM in May 2020.

- Certified Content Marketing Specialist, Certified Direct-Response Copywriting Specialist, and Direct-Response Copywriting Specialist from DigitalMarketer in April 2020.

- Certified Partner from DigitalMarketer in November 2019.

- Certified Customer Value Optimization Specialist from DigitalMarketer in January 2016.

- Certified Process Professional Coach and Certified Process Professional Masters from BP Group in January and October 2015, respectively.

- Document Control Appreciation Course, Lean Six Sigma Appreciation Course, Logistics & Supply Chain Management Appreciation Course, and Project Management Professional Appreciation Course from Oak Interlink Company Limited in August 2015.

- Quality Management Auditor Certificate, Quality Management Implementation Certificate, Quality Management Introductory Certificate, and Quality Management Lead Auditor Certificate from BSI in August 2014.

- Folio Infobase Engineer certification obtained in June 2007.

These are the complete details of Joy Thompson's education and certifications based on the provided information.