Jared Shaffer

Jared Shaffer is an experienced professional in the publishing and customer experience sectors, currently serving as Website Product Manager, Customer Success Manager, and Customer Experience Specialist at W. W. Norton & Company, Inc. since June 2019. Prior to this role, Jared held the position of Publications Controller at Oxford University Press from February 2017 to May 2019 and worked as a Sales Assistant at Penguin Random House from June 2014 to October 2016. Early career experience includes working as a Bookseller at McIntyre's Bookstore from April 2013 to May 2014. Jared holds a Bachelor’s Degree in English with highest honors in Creative Writing from the University of North Carolina at Chapel Hill, graduating in 2013.