Phonishia Borsellino

Phonishia Borsellino serves as the Senior Director of Customer Engagement at Wyndham Hotels & Resorts since December 2010, where responsibilities include leading a multichannel marketing strategy aimed at enhancing customer engagement throughout their lifecycle. Notable previous roles at Wyndham include Senior Director of Loyalty Program Management & Innovation, where Phonishia directed the evolution of the Wyndham Rewards program, and Director of Member Growth & Retention, achieving a significant increase in customer perception and earning the program top industry accolades. Early career experiences involved various marketing management positions across multiple Wyndham brands and a foundational role at TD as a Senior Customer Service Representative. Phonishia holds an MBA and a Bachelor's degree in Marketing from Fairleigh Dickinson University.