George McGrath

George McGrath is an experienced professional in customer success and service management. Currently serving as the ServiceNow Platform Manager and Operations Manager at Xalient since October 2023, George has previously held roles including Customer Success Manager at UP3 Services Ltd and at Xalient, where responsibilities included managing US-based client accounts and developing relationships with major global brands. George's extensive background at Xalient encompasses positions such as Service Desk Manager, Service Desk Team Leader, and Service Desk Analyst, focusing on customer care, technical support resolution, and team oversight. Prior experience at Capita as a Service Desk/Triage Analyst involved monitoring technical support requests and facilitating the onboarding process for new staff.