John Crawford, CPCU, currently serves as the Director of QA & Special Projects at Xceedance, leading claims quality assurance operations for clients in the P&C insurance industry. With over 20 years of experience, they have held various roles that focus on improving claims operations, including significant positions at QBE North America and Liberty Mutual Insurance. John holds a Bachelor of Arts in Psychology and Law & Society from Purdue University and boasts multiple industry designations, underscoring their expertise in insurance. Their mission centers on delivering quality assurance and process improvements, driven by a commitment to innovation and customer satisfaction.
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