Kunal Kumar

Kunal Kumar is an accomplished Customer Experience (CX) Manager at Xero since May 2024, responsible for executing CX strategies in Auckland and the US, leading multidisciplinary teams to support over 4 million global customers. Prior experience includes serving as National Manager for CX & Channel Delivery at AA New Zealand, where Kunal led significant customer technology initiatives and workforce functions for over 200 employees. Previous roles also encompass Commercial Manager at AA Auto Glass Limited and various leadership positions at AA New Zealand, emphasizing performance improvement and operational efficiency. Kunal's career began as a Business Analyst and Programmer at Carpenters Fiji Limited, followed by roles in leadership at Baycorp (NZ) Limited and operations management at ADT. Kunal holds an education from The University of the South Pacific.