Aileen Day, CCXP, is a best-selling author and a leading figure in customer experience, serving as the owner of Meraki Business Solutions and Aileen Day Advisory. With over 20 years of experience in the services and retail industries, Aileen advises organizations on creating impactful human experiences by focusing on customer, employee, and human eXperience (#CEHX). Currently, Aileen holds the position of Series Editor for the CX Series at Sage Publishing and serves as a member of the Board of Directors for XMGlobal Collaborative. Aileen's work includes coaching programs and podcasts aimed at helping businesses build value-driven brands. Aileen's diverse skills extend to clinical hypnotherapy and psychotherapy, enriching their approach to customer experience consulting.
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