Michael Mattson is a customer experience catalyst currently serving as Manager of Experience Management at Travelers, where they enhance customer interactions through empathetic methodologies and strategic technology integration. They also hold the position of Chief Empathy Officer at Walk A Mile CX, focusing on cultivating a customer-centric culture. Previously, Michael owned Fox and Fawn Photography, where they achieved 100% customer satisfaction and increased revenue. Recognized as a top CX thought leader, Michael brings a wealth of experience in emotional intelligence, continuous improvement, and ethical AI governance to their leadership roles on various boards and initiatives.
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