Fábio Dantas de Oliveira

Fábio Dantas de Oliveira is a seasoned professional in customer experience and transformation within the financial services sector, currently serving as Coordenador Transformação & Geração de Valor at XP Inc. since July 2021. Fábio's extensive experience includes roles as Manager of Customer Experience, where leadership focused on continuous improvement processes for XP and Rico banks, and prior supervisory positions aimed at enhancing operational efficiency and unifying customer service platforms. With a background in metrics analysis and process optimization, Fábio has successfully driven initiatives to reduce customer contact rates and improve service quality. Fábio holds a Bachelor's degree in Economics from Complexo Educacional FMU and a technical degree in Financial Management from Universidade Nove de Julho.