Ingrid Lima is an experienced professional in customer experience and quality management, currently serving as an Analyst for Sensitive and Regulatory Channels at XP Inc. since July 2023. Prior to this role, Ingrid worked as a Customer Experience Assistant for Banco Modal, focusing on the RA1000 initiative, and held the position of Expert B2B Analyst at GOL Linhas Aéreas, managing reservations for major travel agencies. Ingrid's earlier experience includes serving as an Assistant Prime Manager at Bradesco and a Quality Monitor at Teleperformance Brasil. Ingrid holds a degree in Pedagogy from Universidade Paulista and a specialization in Psychopedagogy, complemented by ongoing English language studies at EF English Live.
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