Eric Naassan

Eric Naassan is an accomplished professional with extensive experience in customer support and service management across various industries. Currently serving as the Director of Customer Support for Fitness and Wellbeing at Xplor since May 2021, Eric oversees global support teams for multiple software products while managing outsourced relationships in India and the Philippines. Prior roles include Director of Customer Service at STORMTECH Performance Apparel, where Eric developed efficient 3PL processes, and Manager of Implementation Consulting at PerfectMind, leading a team in cloud-based Recreation Management Software. Eric's tenure at Vivonet showcased leadership in several key positions, including Director of Hardware & Customer Solutions, where Eric implemented programs that significantly improved customer satisfaction scores and streamlined operations. Eric holds a degree in Management and Leadership from Collège LaSalle and has an educational background from the British Columbia Institute of Technology.