Jeffrey Villa is a User Experience Manager and Product Researcher at Xplor Technologies since August 2022, where efforts focus on steering product development through various research methodologies. Prior experience includes roles as a User Experience Researcher at Modernizing Medicine, where responsibilities involved conducting user research and analyzing data, and a User Experience Intern at Wiser Solutions, Inc., managing project teams and overseeing KPIs. Jeffrey has extensive experience in project management and operations, including roles at Mobee, UMass Medical School, and Plymouth Rock Assurance, demonstrating strong analytical and team management skills. Educational qualifications include a Master’s in Human Factors in Information Design from Bentley University and a Bachelor’s in Hospitality and Tourism Management from UMass Amherst.