Cristina Chaplin-Rueda

Cristina Chaplin-Rueda is an experienced CRM and Operations Specialist at XRHealth, where responsibilities include improving the CRM system and streamlining Customer Success processes. With a background in onboarding and training within Customer Success, Cristina has effectively managed customer communications and enhanced onboarding workflows. Prior experience includes roles as a Freelance Video & Photography Editor, where Cristina worked on high-profile projects such as the GSMA Mobile World Congress and the 2012 Olympics. Furthermore, Cristina has a diverse history in education and administration within Berlitz escuelas de idiomas and has held various positions in film editing and production, contributing to a robust skill set in both technical and client-facing roles. Cristina holds a Master's degree in Cinema Editing from ESCAC and a B.A. in Film and Television Studies from the University of Roehampton, alongside a CELTA qualification for teaching English.