XtendOps
Celestine Celestial-Denopol is an experienced professional who has held various managerial roles in the customer service industry. Currently serving as the Country Manager at XtendOps, Celestine previously worked as the General Manager at Proof Customer Care and held multiple titles at Transcom, including Senior Operations Manager and Operations Supervisor. Celestine also has a background in healthcare, having obtained a Bachelor of Science in Registered Nursing from the University of San Agustin.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.