XtendOps
Greg Rakozy is a seasoned professional with extensive experience in solutions engineering, software development, and client relations. Currently serving as Co-Founder at Hover Equipment and Solutions Consultant at Airkit since 2021, Rakozy previously held multiple roles at Solvvy, including Software Engineer and Senior Solutions Engineer, where responsibilities involved client integration and product customization. Prior to that, Rakozy was Client Solutions Lead at NUVI, managing a diverse portfolio of clients and driving strategic consultations. Rakozy's background also includes positions as a Product Support Engineer at NUVI, Website Specialist at SiteSmash, and Website Marketing Specialist at Sebo Marketing. Rakozy holds educational qualifications from Utah State University and Devmountain.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.