XtendOps
Kenneth Anderson Chen has a strong background in technical customer service, operations, and IT. From their time as a Technical Customer Service Representative at Transcom to their current role as an Associate Operations Manager at XtendOps, Kenneth Anderson has taken on various responsibilities such as leading customer service teams and providing frontline support. With experience at companies like Xilium Professional Services and PCe Support, Kenneth has gained valuable skills in IT and virtual assistance. Kenneth Anderson's education includes Our Lady of Fatima University.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.