XtendOps
Teddy Albayero has a strong background in operations and strategy, with experience in various leadership roles in companies such as XtendOps, Sessions Live, and Hello Sv. With a Bachelor of Business Administration degree from Franklin University and ongoing studies in economics and finance, Teddy has demonstrated expertise in managing operations, developing strategies, and driving profitability. Teddy's career has spanned across different industries and roles, showcasing a diverse skill set that includes overseeing business operations, managing staff, training, and improving processes to meet business objectives and targets.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.