Xytech Systems
Juan Valencia is a seasoned IT professional with extensive experience in software support and technical assistance. Currently serving as a Senior Software Support Analyst at Xytech Systems since 2010, Juan specializes in remote support, installations, and upgrades, as well as creating test scenarios for client databases. Previously, Juan worked as a Field Support Technician at Nielsen, where responsibilities included hardware installation and user training for monitoring tools. Additional roles include Help Desk Specialist at Countrywide Home Loan Inc, Senior Technical Support at EarthLink, and Technician Assistant at Glendale Community College. Juan holds a Full Stack Web Development Certification from FreeCodeCamp and has completed education at Glendale Community College.