Yactraq Online Inc.
Jon Arnett is a Senior Vice President Of Global Sales at Yactraq Online Inc., where Jon oversees the global sales and marketing teams. Jon also has experience as a Consultant in digital communication and conversational AI for multiple consultancy firms. Jon has held leadership roles such as Vice President and CRO in various companies like Salesfloor, Optimy.ai, and LivePerson. With a background in managing and directing operations, business development, and partnerships, Jon's expertise spans across industries such as automotive, banking, insurance, and retail. Additionally, Jon holds an MBA from McMaster University and has a strong educational foundation in project management and administrative commercial studies.
Yactraq Online Inc.
Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation