Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics.  Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers.   

A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC).

VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach.  

Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation




AI/ML

Enterprise Software

Yactraq Online Inc.

Jeh Daruvala

Faram Medhora

Lee Iverson

Khushru Mistry

Jon Arnett

The Leadership Team at Yactraq Online Inc. spearheads strategic decision-making, driving company vision, and ensuring the alignment of all departments toward achieving business goals. They oversee product marketing, sales, operations, technology advancements, and business strategy, leveraging Yactraq's innovative speech analytics technology to maintain its edge in the market. This cohesive team works to enhance customer interactions, optimize revenue acceleration, and deliver robust Voice-of-the-Customer solutions effectively.

Leadership Team

Business Development

Engineering Team

Leadership Team

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Business Development

Engineering Team