Yactraq Online Inc.
Triveni Kuchampudi possesses extensive experience in research and lead generation within the pharmaceutical and technology sectors. Currently serving as a Lead Generator at Yactraq Online Inc. since August 2018, expertise includes delivering business insights through audio mining and CRM interaction analytics across multiple industries. Prior experience as a Senior Researcher at GD Research Center Pvt. Ltd. from July 2012 to July 2016 involved comprehensive database management, secondary research on clinical trials and drug development, and quality assurance of global industry news. Triveni holds a Bachelor’s Degree in B-Pharmacy from D.R. Karigowda College of Pharmacy, completed in 2010.
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Yactraq Online Inc.
Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation