Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics.  Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers.   

A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC).

VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach.  

Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation




AI/ML

Enterprise Software

Yactraq Online Inc.

Jeh Daruvala

Faram Medhora

Lee Iverson

Khushru Mistry

Jon Arnett

The Engineering Team at Yactraq Online Inc. is responsible for developing and optimizing advanced speech analytics solutions. This includes designing and implementing conversational computing technologies, leveraging AI and large language models, maintaining robust software systems, and ensuring scalable infrastructure through DevOps practices. Their work enables the creation of next-generation virtual customer agents and enhances the efficiency of call center operations by delivering predictive lead qualification metrics and other insightful analytics.

Engineering Team

Leadership Team

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Leadership Team

Business Development