Norman Sheble

Norman Sheble is an experienced IT professional with a background in technical support and business consulting. Currently serving as an IT Support Technician at Yale Enforcement Services since June 2014, Norman specializes in onsite troubleshooting and hardware support for personal computers. Prior to this role, Norman worked at Intelliteach as a Service Desk Analyst, providing remote troubleshooting and password management in Active Directory. As a Warranty Specialist and Escalations Supervisor at Convergys, Norman handled troubleshooting and replacement of wireless devices while educating users on their functionalities. With a long tenure as a Sr. Business Consultant at Sheble Enterprises Inc., responsibilities included assisting small businesses in setting up office equipment. Earlier experience includes serving as an Application Architect at First Data Corporation, where Norman contributed to the development of secure mainframe applications for credit card processing. Educational qualifications include a Bachelor's degree in Computer Information Services from Bellevue University and an Associate of Arts and Sciences in Marketing from Southwestern Illinois College.