Christina Lago

Christina Lago currently serves as the IT Director of Service Management & Support Services at Yale University, where responsibilities include providing strategic direction to IT Service Management, Helpdesk, Technology Operation Center, and ServiceNow platform strategy and development teams. Previously, Christina held various leadership roles at ESPN, including Director of Technology Service Management, overseeing a team of 12 and managing a $16M operating budget, and Director of IT Operations and Service Delivery, focusing on lifecycle services for IT request fulfillment. Earlier experience includes managerial positions at Ames Department Stores HQ and technology roles at Elcom.com, Pratt & Whitney, and Aetna. Christina holds two bachelor's degrees, one in Leadership and Organizational Studies from the University of Hartford and another in Business Administration and Management from Central Connecticut State University.