Juliana Nicolette

Juliana Nicolette is an experienced professional in customer experience and technical support, currently serving as Supervisora de Customer Experience at Yampi since March 2022, where responsibilities include supervising strategic teams and restructuring onboarding for new customer experience team members. Previous roles at Yampi included Senior and Plenary Technical Support Analyst, where Juliana managed performance and productivity of analysts and provided advanced technical support. Prior experience includes positions at CBR Informática e Sistemas Comerciais and BrainSoft Informatica, focusing on technical support for various systems and peripherals. An early career began at Editora do Conhecimento as an Administrative Assistant, with foundational experience gained during an internship in computer technician. Juliana is pursuing a degree in Computer Engineering at Univesp Oficial and holds a degree in Computer Technology from Universidade Estadual de Campinas, along with technical certifications in Information Technology and Hardware from COTIL and SENAI.