Anton Dovzhenko

Anton Dovzhenko serves as the Chief Strategy Officer at Yandex since August 2021, leading strategic and tactical analyses for customer service and developing methodologies for performance metrics. Previous roles include Head of Customer Service at Yandex and Aeroflot, Managing Director at VTB, and Independent Business Consultant with expertise in contact centers and business process optimization. Dovzhenko co-founded a call center at RINGER, LLC, and held various managerial positions in telecommunications and consulting, demonstrating comprehensive experience in customer service management and operational excellence. Anton Dovzhenko holds a Master's degree in Hydrogeology from Taras Shevchenko National University of Kyiv and is currently pursuing further education at Lomonosov Moscow State University.