Michael Dvorkin

Michael Dvorkin is a seasoned professional currently serving as Head of Support at Yandex Go and Yango, overseeing B2B and B2C support across 11 countries. Michael manages a significant team, including two Heads of Support, 24 Team Leaders, and nearly 500 agents. Previous roles include Head of Support at Wind Mobility and various management positions at Yango Deli Israel and Yandex, focusing on customer service optimization and internal processes. Michael's early career includes valuable experiences as a Security Officer at T&M USA, a Project Expeditor at Gazprom, and service as an Infantry Soldier in the Israel Defense Forces. Academically, Michael holds a Postgraduate Degree in Business Administration from Admiral Makarov State University, with additional coursework at Harvard Business School and Maine Maritime Academy, complemented by a Bachelor's degree in Logistics.