Oksana Protsyk

Oksana Protsyk is a seasoned professional in customer support and coaching, currently serving as the Director of Customer Support at Airalo since December 2021. Prior roles at Airalo include Senior Support QA Specialist, Quality Assurance Analyst, and Customer Service Specialist. Oksana has also worked as a Coach for Performance at Transformational Coaching from September 2019 to November 2022, providing individual coaching sessions as a certified Professional Coach. Previous experience includes positions at Wix.com as a Product Support Specialist and Customer Solutions Specialist, and SupportYourApp as a Technical Support Representative. Oksana began the career at Mobilunity as a Customer Service Representative. Oksana holds a Bachelor's degree in Language Interpretation and Translation from the National Technical University of Ukraine 'Kyiv Polytechnic Institute', and a Professional Coach certification from the International Coach Union.