Cherry Benson

Cherry Benson has over 15 years of experience in customer success, account management, and supply chain analysis. Cherry began their career in 2005 as an Order Manager and Account Manager II at Branders.com. In 2009, they moved on to Sourcefit Philippines Inc. as an Account Manager. From 2010 to 2012, they worked as a Supply Chain Analyst at Ingram Micro. In 2012, they joined Deltek as an Account Manager - Government Contracting and later as a Customer Success Manager. In 2020, they moved to YAPI as a Customer Success Manager, II. At Deltek, their role as Customer Success Manager included collaborating with cross functional teams to manage customer lifecycles, developing a CSM Playbook, owning the expansion and renewal for SaaS accounts, facilitating business reviews, and more.

Cherry Benson holds a Bachelor of Arts in Sociology from the University of Santo Tomas. Cherry has also obtained various certifications, including Certified Customer Success Manager (CCSM) Level 5 from SuccessHACKER in October 2022, Certified Customer Success Manager (CCSM) Level 4 from SuccessHACKER in September 2022, Certified Customer Success Manager (CCSM) Level 3 from SuccessHACKER in August 2022, Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in June 2022, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in March 2022, Onboarding and Adoption Best Practices for Customer Success Management from LinkedIn in January 2021, Sales: Customer Success from LinkedIn in January 2021, Customer Retention from LinkedIn in October 2020, Converting Challenges to Opportunities from UC San Diego | Coursera in June 2020, Communication Foundations (2013) from LinkedIn in November 2018, Inside Sales from LinkedIn in August 2018, Key Account Management from LinkedIn in July 2018, and Sales Foundations from LinkedIn in July 2018.