Sertac Ozdemir

Sertac Ozdemir has a diverse work experience in the banking industry. Sertac is currently serving as the Director of Customer and Service Analytics at Yapı Kredi since March 2021. Prior to this, they worked at Garanti Bank for a significant period of time, assuming various roles. From May 2016 to February 2021, they served as the Distribution Channels Development & Planning Manager, where they played a key role in optimizing the distribution of ATMs and branches across Turkey, managing budgets, and implementing analytical models for decision-making processes. Prior to this, from October 2010 to April 2016, they worked as the Performance Monitoring & Improvement Systems Supervisor, responsible for designing and maintaining the network sales performance management tool and analyzing sales teams' performances. Sertac also worked as an Auditor at Garanti Bank from July 2005 to September 2010, where they conducted internal audits, evaluated processes and controls, and investigated fraud cases.

Sertac Ozdemir holds a Master of Business Administration (MBA) degree in Business Administration and Management from Istanbul Bilgi University, which they attained from 2014 to 2016. Prior to that, they earned a Bachelor's degree in Economics from Boğaziçi University from 2000 to 2005. Sertac completed their high school education at Ankara Science School from 1997 to 2000, where they achieved a grade average of 4.85. Before attending Ankara Science School, they studied at Sakarya Anatolian High School from 1993 to 1997, but no specific degree or field of study is mentioned for this period.