Cressida Leonard

Cressida Leonard, M.A., currently serves as the Manager of Enrollment Operations at Year Up, leading the National Admissions Support Help Desk and overseeing enrollment processes within Salesforce/Target X. Cressida has significant experience in student engagement and success from previous roles at 2U, including Quality Assurance Specialist and Student Success Advisor positions, where expertise in customer service, coaching, and program promotion was demonstrated. Cressida's background also includes experience as a Career Counselor/Instructor, Hotline Crisis Counselor, and teacher, along with a strong educational foundation in Community Counseling and Psychology from Norfolk State University, Old Dominion University, and Tidewater Community College.