Fiona M. is an experienced executive with a strong background in customer experience management, business transformation, and change leadership, currently serving as Chief of Staff at Yell since March 2014. In this role, Fiona M. leads the People function and drives strategic plans, cultural change, and employee engagement initiatives. Previous titles at Yell include Chief Delivery Officer and Customer Excellence and Change Director, where Fiona M. was responsible for customer satisfaction programs and overseeing significant transformation efforts. With a long tenure at hibu, Fiona M. held various leadership positions including Head of Marketing Strategy and Head of UK Business Transformation, driving marketing initiatives and global digital product integration. Fiona M. holds a BSc in Mathematics with Physics from the University of Southampton.
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