WO

Winnie Oiriga

Email Support Team Lead-Senior Analyst at Yellow Card App

Winnie Oiriga has a diverse work experience. In 2015, they worked as an Information Communication Technology Assistant at World Vision Kenya, where they provided system administration and technical support. From 2019 to 2020, they were a Flight Attendant at Career Directions Ltd and Kenya Airways, respectively. In these roles, they ensured the safety, comfort, and excellent service of passengers. In 2020, they also worked as a Customer Support Representative at Yellow Card App, where they resolved customer complaints and recommended products or services. Currently, Winnie is serving as an Email Support Team Lead-Senior Analyst at Yellow Card App, taking responsibility for recruitment and maintaining strong relationships with team members and stakeholders. Winnie leverages data to prepare metric reviews and create operational plans.

Winnie Oiriga began their education at Lugulu Girls High School from 2009 to 2012, where they obtained a Kenya Certificate of Secondary Education (K.C.S.E). In 2014, they enrolled at the University of Greenwich and completed their Bachelor's of Science (Hons) degree in Business Information Technology from 2014 to 2016. Concurrently, they also pursued an International Advanced Diploma in Computing Studies at Multimedia University of Kenya from 2014 to 2015. Their field of study in both their Bachelor's degree and diploma was Information Technology.

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Timeline

  • Email Support Team Lead-Senior Analyst

    June, 2021 - present

  • Customer Support Representative

    August, 2020

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