Roxana Shearer

Roxana Shearer is a highly experienced professional in customer success and account management, currently serving as a Senior Enterprise Customer Success Specialist at Yelp since July 2013. In this role, Roxana has managed a portfolio of over 800 advertising clients, focusing on revenue growth and client retention, consistently exceeding departmental goals. Prior to Yelp, Roxana worked as an Assistant Manager at Coach from March 2010 to July 2013, where a strong emphasis was placed on customer service and developing robust client relationships. Roxana holds a Bachelor of Business Administration in Marketing from the University of Arizona's Eller College of Management.