Roslita Aida Rahim Williams

Roslita Aida Rahim Williams is an experienced professional currently serving as the Head of Training Department at YTL Communications Sdn Bhd since August 2009, where responsibilities include running training programs focused on product knowledge, systems, enrichment, advanced troubleshooting, and customer service. Roslita also manages the Customer Experience Division within the company, ensuring comprehensive customer engagement strategies. Additionally, Roslita has been a Basic Salsation Instructor since February 2016 and a Zumba Instructor since July 2013, utilizing dance as a means of promoting fitness and enjoyment. Prior experience includes serving as Assistant Manager at Maxis Communications Bhd from 1996 to 2009, where duties encompassed managing SOPs for retail and sales channels and overseeing customer service operations. Roslita holds a degree in Mass Communication and Public Relations from Universiti Teknologi MARA and completed primary and secondary education at Convent Bukit Nanas.