Steve Ward has over 19 years of experience in IT service management, currently serving as Service Desk Manager at Yesway since September 2022. Previous roles include Supervisor of IT Operations at Peloton Interactive, Service Delivery Manager at Randstad Technologies US, and Global Services Delivery Manager at TEKsystems. Steve's expertise encompasses operational management of service desk specialists, customer relationship development, and comprehensive support for service desk operations across multiple engagements. Prior to these roles, Steve managed IT services at UT Southwestern Medical Center and held a senior-level position at FedEx Services, emphasizing problem management and customer service. Educated at the University of Missouri-Kansas City, Steve holds a Bachelor of Arts in Communications/Journalism.
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