Yettel.Bulgaria
Svetlana Polonova, MBA, is a seasoned professional with extensive experience in channel management and customer service, currently holding the position of Channel Management Manager at Yettel.Bulgaria since 2020. Polonova has been with Telenor since April 2011, serving in various roles including Channel Performance Manager, Channel Support and Supply Department Manager, and Customer Management Department Manager, where responsibilities included consumer and small business case management and customer service satisfaction oversight. Prior to Telenor, Polonova was the Head of Corporate Customer Service at Cosmo Bulgaria Mobile and served as a Corporate Customer Team Leader at Telenor Bulgaria. Educational qualifications include a background in language studies from "Asen Zlatarov" language school (1997-2002).
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Yettel.Bulgaria
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Yettel Bulgaria, part от PPF Group, is a telecommunications company providing connectivity and digital services to over 3 million users with people, devices, and businesses. Putting the customer first, Yettel's mission is clear: to help people achieve balance in life. During its 20-year history in the Bulgarian market, the company (operating until March 2022 under Telenor brand) has built a strong reputation as a pioneer in the field of wireless networks and beyond, launching the first commercial 4G network in Bulgaria in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the first test of a 5G network in the country. Yettel's industry-leading approach to infrastructure has earned five consecutive Best in Test certifications from the global umlaut organization, which sets the gold standard in the industry. Today, Yettel Bulgaria has more than 1,800 employees, over 180 retail stores, and its mobile network covers over 99% of Bulgaria's population. For more information, please visit Yettel.bg