Jake Derango

Jake DeRango is a seasoned professional with extensive experience in customer success and support roles across notable companies. Currently serving as a Specialist in White Glove Service at Yext since June 2023, Jake provides guidance and solutions for clients using the Yext platform, managing over 150 tickets monthly. Previously, Jake spent nearly a decade at Microsoft in various roles, including Customer Success Trainer and Scale Customer Success Manager for Surface, focusing on enhancing client experiences and providing technical support for Surface devices. Jake's earlier experience includes roles as an Inventory Control Expert and Product Advisor at Microsoft, as well as a Support Associate at Macy's Inc. Jake earned a Bachelor of Arts in English from the University of Illinois Chicago.