Karam Adelmand is a skilled Client Support Specialist at Yext, delivering bilingual technical support in French and English, with a strong track record of achieving over 95% SLA compliance. Karam has streamlined issue resolution processes and trained new hires, while also managing escalated tickets and collaborating with cross-functional teams. As the Founder of Adelmand, Karam provides language teaching and translation services, and has invested in Virtual Protocol, contributing to community management strategies. Previous experience includes serving as Administrative Manager for Armée de Terre, coordinating communication among departments and managing logistical operations. Karam holds a Bachelor's degree in English Language and Literature from Université de Lorraine and possesses certifications in Arabic proficiency and advanced English skills.
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