Anthony Oyegbile

Anthony Oyegbile has a diverse work experience in customer support and client services. Anthony is currently working at Wahed as a Client Support Lead. In this role, they lead client support efforts, although specific details such as start and end dates are not provided.

Prior to their current role, Anthony worked at Access Bank Plc as a Customer Support Officer from April 2019 to July 2021. In this role, they provided top-quality customer support to a minimum of 100 customers daily through various channels, including calls, social media platforms, email, and in-app chat. Anthony achieved a high level of customer satisfaction and retention by ensuring first contact resolution of about 90%, exceeding management expectations with an excellence rate of around 80%. Anthony also played a key role in reducing customer complaints by 30% by effectively escalating complex issues to the appropriate channels.

Before joining Access Bank, Anthony worked at Diamond Bank Plc as a Customer Service Representative from May 2018 to March 2019. In this role, they contacted around 100 customers daily to gather feedback on products, services, and branch experiences, which helped build sustainable relationships. Anthony provided world-class support to high-net-worth individuals and business account class customers, including the bank's exclusive customers, premium card users, and business advantage account customers. Additionally, they actively sold the bank's products and services to customers and effectively resolved their complaints, leading to increased customer retention.

Anthony Oyegbile obtained a Bachelor of Arts degree in English from Obafemi Awolowo University, where they studied from 2012 to 2016. Additionally, they have obtained several certifications, including Customer Service Mastery, Conflict Resolution and De-Escalation for Upset Customers, Stock Market Operations, Customer Due Diligence, Customer Success Manager, GDPR/NDPR Data Protection Officer, Nigerian Capital Market Operator Certification, Customer Experience Leadership, Customer Service: Managing Customer Expectations, and Professional Conduct and Ethics Certification. These certifications were acquired between 2020 and 2023 from institutions such as Udemy, Securities and Exchange Commission, Nigeria, Johan Consults Nigeria, LinkedIn, and The Chartered Institute of Bankers of Nigeria - CIBN.