Zach Herriott

Zach Herriott is a seasoned professional with extensive experience in project and account management, currently serving as a Senior Delivery Manager at Yext since October 2021. In this role, Zach manages a significant portion of the Services Pod, facilitating collaboration between Sales, Success/Solutions, and Services while providing support to customers throughout their lifecycle. Previously, Zach held the position of Senior Manager in Professional Services at Yext, overseeing a team of Technical Engagement Managers and focusing on account retention and process efficiency. Prior experience includes Senior Manager of Customer Success Operations at Cortex Building Intelligence, where Zach managed project tasks and ensured transparency and timely completion of customer requests. Zach also played key roles at Yext as a Technical Project Manager, where responsibilities included overseeing project delivery and mentoring new hires. An academic background includes a Master of Education from the University of Virginia and a Bachelor's degree in Economics and Religious Studies from the same institution.